FAQs

ORDERING & SHIPPING

When does an order ship?

Card and prints ship within 1-3 business days. Everything is mailed via USPS or Fedex and tracking will be provided via email once an order ships.

What if my package arrives damaged?

That's a bummer and we want to make it right, so please contact me as soon as it arrives so we can find a quick solution.

What is your return policy?

You may return any unopened cards or 8x10 prints within 15 days of receiving your order. All items must be in the original packaging and not damaged. You are responsible for shipping the return. Please contact me for the return address and a refund will be processed within 1-3 business days upon receipt of returned material.

*Please note that any custom work or digital products are not refundable.

CUSTOM ART

Do you do custom work?

Yes! If you stumbled across me and like my style and are looking for a custom piece of artwork, please contact me with what you have in mind.

Do you paint people and/or pets?

Sorry, but no I don't offer to paint people or pets. 

Do you do custom city illustrations upon request?

The city illustrations are very fun to do and I would love to add more of them. If you would like to have a custom one done for your city or town, please contact me for pricing and timeline. 

WORKSHOPS

Do you offer to instruct workshops?

Yes, I offer watercolor lettering and watercolor botanical workshops. I'm available for private workshops or to be an instructor at a local (Alexandria, VA) venue. Please contact me for more details about pricing, supplies, and availability.

OTHER

Do you wholesale or consign your products?

Yes! Please contact me for more information about pricing and policies for stockists or click here .

 

Where do you print your products?

All of the greeting cards and wall prints are printed withing the U.S. at an off-site location. Currently, all items are printed on 110# linen cardstock. 

CONTACT INFO

Email: katie@meandmaryshop.com